This is done not just by our direct competitors but by organisations in other industries, sectors and countries that our customers also interact with. We are living in an experience economy where the bar for satisfactory / average customer service within our industry keeps being raised. They demand more for less, high quality, great value, transparency, integrity and trust from the companies they deal with. There is no question that today’s customers are more sophisticated. => The customer experience (CX) has become the new corporate battleground as organisations try to differentiate themselves from their competitors, increase profits and achieve a long term sustainable competitive advantage. => great-leaders-create-great-leaders-six-word-wisdom-sydney-finkelstein => "Great leaders create other great leaders" Six Word Wisdom from Sydney Finkelstein To register for this event, please click here. Superbosses aren't afraid to delegate their biggest decisions The rise of the superbosses George Lucas: Management Guru? The Power of Feeling Unthreatened Hire People and Get Out of the Way Sydney Finkelstein is a keynote speaker at the IMI National Management Conference taking place on Thursday 29th of September. SF: I put together a list of interesting articles related to this subject: IMI: Where should we look for further information? When the time is right superbosses may even encourage star talent to leave so they can then become part of a strategic network of acolytes in the industry. They lavish responsibility on inexperienced protégées, taking risks that seem scary and foolish to outsiders. They partake in an almost inexplicable form of mentoring, one that occurs spontaneously and with no clear rules. They create impossibly high work standards that push protégées to their limits. They look fearlessly in unusual places for talent and interview them in colorful ways. They are unusually intense and passionate - eating, sleeping, and breathing their businesses and inspiring others to do the same. Superbosses aren’t like most bosses they follow a playbook all their own. Superbosses identify, motivate, coach and leverage others in remarkably consistent, yet highly unconventional and unmistakably powerful ways. By systematically studying business legends and pop culture icons like Lorne Michaels, Ralph Lauren, George Lucas, Larry Ellison, Miles Davis, Charlie Mayfield, and Alice Waters, what superbosses actually do comes into focus. That’s the world of “superbosses”, leaders with an incredible track record of generating world-class talent time and again. Where your own opportunities would multiply in ways you may have been afraid to even dream of. Where the person who you call your boss changed your life by helping you accomplish more than you ever thought possible. SF: Imagine a world where the work you did really mattered. SF: Great leaders create other great leaders. IMI: Based on your current work – if you only had 6 words of advice to give a business – what would they be? He will be a keynote speaker at the IMI National Management Conference on 29th September 2016. His latestīestselling book is SUPERBOSSES: How Exceptional Leaders Master the Flow of Talent. He is also the Faculty Director of the flagship Tuck Executive Program, and has experience working with executives at a number of other prestigious universities around the world. => Sydney Finkelstein is the Steven Roth Professor of Management and Director of the Center for Leadership at the Tuck School of Business at Dartmouth College, where he teaches courses on Leadership and Strategy. Transformational Leadership in Sustainability.Leadership Development for ICT Professionals.Organisational Development & Transformation.
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